Privacy Policy
The Flametree Communication website is to help clients, potential clients, associates and potential recruits to gain more knowledge of who we are and what we can do for you.
We take the privacy of your information seriously and we ask that you read this Privacy Policy carefully as it is intended to inform you about how we collect and process your personal data through your use of our site www.flametreecommunication.co.uk and in other communications, including any information you may provide through our site when you purchase a product or service or sign up to our news updates. By providing us with your data, you warrant to us that you are over 13 years of age.
Samantha Grant is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
In summary, we only collect information that enables you to do something – download a guide, book a meeting with us, subscribe to our newsletter or purchase a product. We do not sell this information nor use it for any other purpose than the reason for which you’ve provided it. For an explanation of terms of use for using this site, please read our terms and conditions.
Contact details
Our full contact details are: Flametree Communication Ltd. Email: hello@flametreecommunication.co.uk. Registered company address: Little House, Hinton Road, Hurst, Reading, Berkshire, RG10 0BP, England, UK.hello@flametreecommunication.co.uk
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it as quickly as possible for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@flametreecommunication.co.uk
You are able to opt out of our communications at any time.
What data do we collect?
Personal data means any information that allows your identification as an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name, username, title.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details. (This relates to when you purchase a guide or product. These transactions are processed securely by PayPal).
Transaction Data may include details about payments you have made and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site. (This is generated by Weebly).
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and poll responses. (We cannot see your password via Weebly. The only time you’d create an account is if you’re opting into any of our membership services, such as The epic Forum).
Usage Data may include information about how you use our website, products and services. (e.g visitor stats via Weebly or Google Analytics – see below).
Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
We may process this personal information to: provide services to you, manage your payment transactions with us, meet our compliance obligations and maintain our relationship with you including marketing and market research (if you agree to them).
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users visiting a specific area of our site or using a particular feature. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data, but we don’t do this.
Sensitive data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How we collect your personal data
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out here. Technical Data from the following parties: analytics providers such as Google based outside the EU. Contact, Financial and Transaction Data from providers of technical, payment and delivery services. PayPal based inside the EU.
What is a cookie?
When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flow. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. This can be done via the settings in your browser. Please see our Cookie Policy for some of the changes we've made as a result of the EU Cookie legislation, introduced in 2011.
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Set out below is a description of the ways we may use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at hello@flametreecommunication.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We take the privacy of your information seriously and we ask that you read this Privacy Policy carefully as it is intended to inform you about how we collect and process your personal data through your use of our site www.flametreecommunication.co.uk and in other communications, including any information you may provide through our site when you purchase a product or service or sign up to our news updates. By providing us with your data, you warrant to us that you are over 13 years of age.
Samantha Grant is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
In summary, we only collect information that enables you to do something – download a guide, book a meeting with us, subscribe to our newsletter or purchase a product. We do not sell this information nor use it for any other purpose than the reason for which you’ve provided it. For an explanation of terms of use for using this site, please read our terms and conditions.
Contact details
Our full contact details are: Flametree Communication Ltd. Email: hello@flametreecommunication.co.uk. Registered company address: Little House, Hinton Road, Hurst, Reading, Berkshire, RG10 0BP, England, UK.hello@flametreecommunication.co.uk
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it as quickly as possible for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@flametreecommunication.co.uk
You are able to opt out of our communications at any time.
What data do we collect?
Personal data means any information that allows your identification as an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name, username, title.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Financial Data may include your bank account and payment card details. (This relates to when you purchase a guide or product. These transactions are processed securely by PayPal).
Transaction Data may include details about payments you have made and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site. (This is generated by Weebly).
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and poll responses. (We cannot see your password via Weebly. The only time you’d create an account is if you’re opting into any of our membership services, such as The epic Forum).
Usage Data may include information about how you use our website, products and services. (e.g visitor stats via Weebly or Google Analytics – see below).
Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
We may process this personal information to: provide services to you, manage your payment transactions with us, meet our compliance obligations and maintain our relationship with you including marketing and market research (if you agree to them).
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users visiting a specific area of our site or using a particular feature. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data, but we don’t do this.
Sensitive data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How we collect your personal data
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- order our products or services;
- create a membership account on our site;
- subscribe to our services or publications;
- request resources or marketing be sent to you;
- give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out here. Technical Data from the following parties: analytics providers such as Google based outside the EU. Contact, Financial and Transaction Data from providers of technical, payment and delivery services. PayPal based inside the EU.
What is a cookie?
When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flow. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. This can be done via the settings in your browser. Please see our Cookie Policy for some of the changes we've made as a result of the EU Cookie legislation, introduced in 2011.
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform a contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. Email marketing: If you contact us directly or we collect your information through other promotional activities, we may contact you – but only with your permission. And you can opt-out of this at any time. If you have received a mailing from us, your email address is listed with us as someone who has expressly shared this address for the purpose of purchasing a product or service from us or receiving information in the future ("opt-in"). We respect your time and attention by controlling the frequency of our mailings. You have the right to withdraw consent to marketing at any time by emailing us at hello@flametreecommunication.co.uk
Set out below is a description of the ways we may use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at hello@flametreecommunication.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
How we protect your privacy
Flametree Communication complies with The General Data Protection Regulation (GDPR) (EU) 2016/679 (which replaces the 1995 Data Protection Directive) and the Data Protection Act 1998. We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We will only use any personal information you send us for the purposes for which it is provided and as outlined in this policy. All staff that have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data and to adhere to our Password Policy. We will only hold your information for as long as is necessary for these purposes and will not pass it to any other parties unless you give your consent. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. We use security measures to protect against the loss, misuse and alteration of data used by our system. In certain circumstances, where our clients' data is held in our possession, for utilisation in research or consultancy services, we follow the strict guidelines of the Data Protection Act and therefore, at no time, are our clients in breach of these laws.
Links to third-party sites
The Flametree Communication website may contain links to third-party client and partner sites. We do not control and are not responsible for the collection of any information by any of these third parties, whose privacy policy may differ from ours.
Google Analytics
Please note that our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How you can see the information we hold about you
If you’d like a copy of any personal information we hold about you, just let us know in writing at Flametree Communication Ltd., Little House, Hinton Road, Hurst, Reading, Berkshire, RG10 0BP, England, UK or by emailing us at: hello@flametreecommunication.co.uk
Changes to our Privacy Policy
By using the site, you consent to the collection, use, and storage of your information as described in this privacy policy and elsewhere on the site. We reserve the right to make changes to this privacy policy from time to time. We will alert you to any such changes by updating this privacy policy.
Contact us
If you have any questions about our privacy policy, please e-mail us at hello@flametreecommunication.co.uk. This policy has been in effect since 19th September 2008 and was last updated on 7th May 2018.
Flametree Communication complies with The General Data Protection Regulation (GDPR) (EU) 2016/679 (which replaces the 1995 Data Protection Directive) and the Data Protection Act 1998. We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We will only use any personal information you send us for the purposes for which it is provided and as outlined in this policy. All staff that have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data and to adhere to our Password Policy. We will only hold your information for as long as is necessary for these purposes and will not pass it to any other parties unless you give your consent. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. We use security measures to protect against the loss, misuse and alteration of data used by our system. In certain circumstances, where our clients' data is held in our possession, for utilisation in research or consultancy services, we follow the strict guidelines of the Data Protection Act and therefore, at no time, are our clients in breach of these laws.
Links to third-party sites
The Flametree Communication website may contain links to third-party client and partner sites. We do not control and are not responsible for the collection of any information by any of these third parties, whose privacy policy may differ from ours.
Google Analytics
Please note that our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How you can see the information we hold about you
If you’d like a copy of any personal information we hold about you, just let us know in writing at Flametree Communication Ltd., Little House, Hinton Road, Hurst, Reading, Berkshire, RG10 0BP, England, UK or by emailing us at: hello@flametreecommunication.co.uk
Changes to our Privacy Policy
By using the site, you consent to the collection, use, and storage of your information as described in this privacy policy and elsewhere on the site. We reserve the right to make changes to this privacy policy from time to time. We will alert you to any such changes by updating this privacy policy.
Contact us
If you have any questions about our privacy policy, please e-mail us at hello@flametreecommunication.co.uk. This policy has been in effect since 19th September 2008 and was last updated on 7th May 2018.